Experience
Chapters, not a timeline.
A list of roles explains where someone has been. These chapters explain what the work actually was and what it transfers to.
2024–2026
Enterprise Requirements & Configuration Governance
Requirements & Configuration Management Team Lead / IT Specialist | Indo-Pacific enterprise
Mission. Govern a high-volume technology portfolio from incomplete request through technical validation, decision, implementation, acceptance, status accounting, and closure.
Selected Outcomes
- Established a required-documentation collection phase and returned incomplete packages before they consumed scarce board capacity.
- Strengthened authoritative-source practices, controlled repositories, status accounting, ownership, escalation, acceptance and continuity.
- Used aging, stage, owner and dependency reporting to drive training, escalation, prioritization and corrective action.
Scope
- 2,000+ service/configuration actions and approximately 200 C4I/IT initiatives
- Balanced approximately 30–60 active efforts while reviewing more than 50 incoming or stagnant submissions in many weeks
- Resource plans, milestone information, estimates, bills of materials, project support agreements, cost reimbursement memorandums, risk and decision records, acquisition support, and closure evidence
- Annual IT configuration management plan and support to a seven-year lifecycle replacement and procurement view
Leadership
- Facilitated 250+ technical reviews and contributed across 500+ governance sessions
- Trained 150+ personnel on requirements, configuration, governance and customer workflows
- Integrated customers, engineers, cybersecurity, configuration analysts, acquisition and resource stakeholders, military and civilian leaders, contractors, vendors, and U.S. and Korean partners
- Used capability-based workload distribution in a small core team and reduced key-person risk through process documentation and training
Technical Environment
- Service request portal, SharePoint, Excel, Power BI-style decision products
- Teams, Active Directory, ServiceNow, Remedy
- Enterprise network, security and configuration documentation
Transferable Business Capability
- Portfolio governance and PMIS design
- Requirements and scope control; lifecycle planning
- Decision facilitation and stakeholder negotiation
- Resource and capacity management; operational continuity
2021–2024
Operational Infrastructure & Systems Delivery
IT Specialist / Systems Administrator / Team Leader | Germany & Eastern Europe
Mission. Deliver and sustain secure endpoint, network, identity and communications capability in garrison and deployed environments.
Selected Outcomes
- Established a supportable communications environment from bare site conditions, with controlled baselines and documented ownership.
- Sustained secure day-to-day operations across identity, endpoint and network services for a large garrison user base.
Scope
- Endpoint, network, identity and communications support for 600+ users in garrison operations
- Greenfield physical and network foundation established by a four-person technical team for 200+ users in approximately 2.5 weeks
- Configuration and version control across devices, software baselines and approved states
- STIG compliance, verification evidence, testing and structured handoff
Leadership
- Coordinated joint-service partners and commercial vendors through dependency-driven sequencing
- Led a small technical team under compressed timelines and constrained site conditions
- Treated security compliance as a release gate rather than a closing activity
Technical Environment
- Windows, Active Directory, endpoint management, routers, switches and transport equipment
- Configuration baselines, as-built documentation and accountability records
- STIG and vulnerability remediation tooling
Transferable Business Capability
- Greenfield delivery and dependency management
- Configuration and version control under change pressure
- Cross-organizational and vendor coordination
- Operational handoff and sustainment planning
May–July 2026
Strategic Analysis & Organizational Improvement
Plans, Analysis & Integration | Installation-level planning environment serving 15,000+ personnel
Mission. Convert fragmented operational, performance, customer-feedback and planning inputs into decision-ready products and executable improvement plans.
Selected Outcomes
- Identified and corrected data-quality inconsistencies before leaders relied on the percentages.
- Produced action-oriented recommendations covering content reduction, technical rehearsal, mobile delivery, immediate feedback, dual-language cohesion and visible leadership presence.
- Turned an attractive campaign concept into a reviewed, signed-off planning baseline with measurable success criteria and contingency paths.
Scope
- Built a connected business case, charter, WBS, schedule, network and critical-path analysis, risk register, owners, KPIs, contingency paths and closure activities for a customer-feedback campaign
- Analyzed an operational-excellence training event against intended design, actual time compression, technology failures, bilingual delivery, workforce feedback and organizational climate
- Supported installation planning, performance reporting, customer feedback, action tracking and executive briefings
Leadership
- Tailored executive summaries, working-level trackers and source repositories to different decision audiences
- Preserved uncertainty and separated confirmed fact, analysis, open decision and recommendation
- Coordinated across leadership, directorates, school and student participants, media partners, service providers and process owners
Technical Environment
- Excel, SharePoint, Power BI-style reporting
- WBS, Gantt and network analysis; risk and action registers
- Executive briefing products
Transferable Business Capability
- Decision intelligence and critical-path planning
- Data-quality control and organizational diagnosis
- Performance reporting and change adoption
- Executive communication
2026–Present
Independent Product & AI Workflow Design
FamilyOS | Early-stage independent product
Mission. Translate family needs into a controlled, testable digital product and AI-assisted workflow system.
Selected Outcomes
- Created a structured MVP testing environment and a traceable product-development process. No commercial scale or launch results are claimed.
Scope
- Requirements, acceptance criteria, decision and risk records
- Feedback-driven iterations with a four-person beta group
- Privacy and access controls, release and rollback considerations, human approval gates
Leadership
- Tailored iteration speed to consequence: formatting and usability could move quickly, while privacy and health-related content required deliberate review
Technical Environment
- GitHub, Supabase, Vercel, Lovable
- Iterative product design
Transferable Business Capability
- Product management and controlled experimentation
- Responsible AI workflow governance and human-in-the-loop design
- Privacy-aware delivery
Editorial note
Military terminology has been translated into civilian business language. Service is evidence of how the work was learned, not the whole of the professional identity.
Next