The record, in one document.

• 2,000+

  Service/configuration actions governed end to end

• ~200

  C4I/IT initiatives across a managed portfolio

• 250+

  Technical reviews facilitated; contributor across 500+ sessions

• 150+

  Personnel trained on requirements, configuration and governance

• 600+

  Users supported in garrison endpoint, identity and network operations

• 200+

  Users enabled by a four-person greenfield site stand-up

• 15,000+

  Personnel served by the installation planning environment supported

Accepted experience

49 non-overlapping months accepted by PMI across five Army IT/IS projects, 2022–2026.

Delivery approaches

Traditional, adaptive and hybrid delivery, selected by uncertainty and consequence.

Team size

Teams ranging from 5–9 people to 20+.

Project range

Network modernization, rapidly deployable communications, infrastructure reactivation, secure connectivity expansion and enterprise gateway planning.

Budget figures are omitted because they were protected or classified. No portfolio dollar authority is claimed.

• Configuration & Change Management

  Maintained baselines, configuration documentation and approved states, and coordinated change approval, implementation planning and rollback considerations.

• Requirements Governance

  Governed requirements from incomplete submission through validation, traceability, decision, acceptance and closure across a high-volume portfolio.

• RMF & Cybersecurity

  Supported RMF, ATO/ATU workflows, security requirements, risk assessments and cybersecurity compliance alongside cybersecurity and ISSM stakeholders.

• Secure Communications & COMSEC

  Supported COMSEC and secure communications activities, including cryptographic key loading and protected communications equipment in mission environments.

• Systems Integration

  Integrated hardware, software, network infrastructure, secure communications and mission systems against technical requirements and cybersecurity controls.

• IT Modernization

  Supported upgrades, equipment integration, legacy replacement, testing, operational transition, sustainment, rollback and decommissioning.

• Project & Program Management

  PMP-certified delivery across predictive, adaptive and hybrid approaches, with scope, schedule, risk, resource and acceptance control.

• Contractor Coordination

  Coordinated with contractor teams, including SAIC personnel, inside the Department of Defense IT environment on technical execution and documentation.

• Mission Operations Support

  Supported major operational exercises and daily mission IT operations through configuration, integration, testing, troubleshooting and sustainment.

• System Lifecycle Management

  Tracked systems from requirement and review through configuration, implementation, operational use, sustainment, change and decommissioning.

• Diagnostician

  Identify the real source of the problem.

• Strategist

  Establish structure the organization can operate.

• Translator

  Make complexity legible to everyone who must act on it.

1. SScope — Define the actual problem. Clarify boundaries. Identify objectives. Determine what is known and unknown.
2. AAssess — Collect evidence. Identify authoritative sources. Understand stakeholder perspectives. Evaluate dependencies, risk, constraints, and existing systems.
3. FFormalize — Translate ambiguity into structure. Define requirements. Clarify ownership. Establish decision points. Create an executable approach.
4. EExecute & Verify — Implement the approach. Coordinate stakeholders. Monitor progress. Validate results. Adapt when evidence changes.
5. RRecord — Document decisions. Preserve evidence. Capture lessons. Establish continuity. Make the solution transferable.

1. 2024–2026 · Requirements & Configuration Management Team Lead / IT Specialist | Indo-Pacific enterprise

   Enterprise Requirements & Configuration Governance

   Govern a high-volume technology portfolio from incomplete request through technical validation, decision, implementation, acceptance, status accounting, and closure.

   • — Established a required-documentation collection phase and returned incomplete packages before they consumed scarce board capacity.
   • — Strengthened authoritative-source practices, controlled repositories, status accounting, ownership, escalation, acceptance and continuity.
   • — Weighed mission need, technical feasibility, interoperability, workforce capacity, cybersecurity, configuration, lifecycle, external dependencies and the consequences of delay before recommending an integration path.
   • — Used aging, stage, owner and dependency reporting to drive training, escalation, prioritization and corrective action.
   • — Supported Zero Trust-aligned governance and Authorization to Operate (ATO) / Authorization to Use (ATU) authorization workflows by maintaining traceability across requirements, configurations, cybersecurity controls, risk decisions, evidence, approvals, and operational use.
   • — Coordinated technical, change and requirements reviews with cybersecurity, network, system administration and mission stakeholders so approved baselines matched what was actually implemented and operated.

2. September 2023–August 2024 · Executive / VIP IT Support | Germany | DoD enterprise and mission-partner environments

   Executive IT & Secure Mobility Support

   Provide responsive, high-touch technical support that sustained secure access, communications and mobility for senior leaders and VIP users across classified, unclassified and mission-partner environments.

   • — Sustained secure access and continuity of communications for senior leaders across classified, unclassified and mission-partner environments.
   • — Delivered mobile and on-site support across locations to maintain mission readiness and continuity of communications.
   • — Resolved credential, certificate and authentication failures without weakening DoD cybersecurity and Information Assurance requirements.

3. 2021–August 2023 · IT Specialist / Systems Administrator / Team Leader | Germany & Eastern Europe

   Operational Infrastructure & Systems Delivery

   Deliver and sustain secure endpoint, network, identity and communications capability in garrison and deployed environments.

   • — Established a supportable communications environment from bare site conditions, with controlled baselines and documented ownership.
   • — Sustained secure day-to-day operations across identity, endpoint and network services for a large garrison user base.
   • — Integrated hardware, software, network infrastructure and mission systems against cybersecurity requirements rather than treating security as a separate review.
   • — Isolated faults through cable and connectivity checks, command-line and log review, monitoring and security tooling, configuration comparison and before/after validation.
   • — Left sustainers a supportable baseline through equipment accountability, maintenance status, version and configuration records and handoff documentation.

4. May–July 2026 · Plans, Analysis & Integration | Installation-level planning environment serving 15,000+ personnel

   Strategic Analysis & Organizational Improvement

   Convert fragmented operational, performance, customer-feedback and planning inputs into decision-ready products and executable improvement plans.

   • — Identified and corrected data-quality inconsistencies before leaders relied on the percentages.
   • — Produced action-oriented recommendations covering content reduction, technical rehearsal, mobile delivery, immediate feedback, dual-language cohesion and visible leadership presence.
   • — Turned an attractive campaign concept into a reviewed, signed-off planning baseline with measurable success criteria and contingency paths.

5. 2026–Present · FamilyOS | Early-stage independent product

   Independent Product & AI Workflow Design

   Translate family needs into a controlled, testable digital product and AI-assisted workflow system.

   • — Created a structured MVP testing environment and a traceable product-development process. No commercial scale or launch results are claimed.

6. 2017–2020 · Owner / Paid Part-Time Technical Support Provider | El Paso, Texas

   Independent Technical Services & Customer Support

   Turn individual customer technology problems into scoped, supportable solutions with clear cost, schedule, communication and acceptance.

   • — Built the service ownership, troubleshooting discipline and customer communication later applied to complex Department of Defense technology delivery.

• From Tribal Knowledge to Governed Operations

  An immature requirements and configuration capability moved toward a documented, repeatable operation that could be transferred to follow-on personnel.

• Reconstructing Ground Truth

  When the enterprise tool of record could no longer be depended upon, ground truth was rebuilt from authoritative technical sources rather than assumed from local records.

• Building an Operational SOP in One Month

  Entering an unfamiliar organization, learning quickly, and formalizing an undocumented process into documentation the organization adopted.

• From Campaign Idea to Executable Plan

  Converted a low-cost customer-feedback concept into a reviewed, decision-ready implementation package connecting business need, stakeholders, scope, schedule, resources, risk, measures, and contingency paths.

Selected work has been generalized to protect operational, customer, technical, and security-sensitive information.

Configuration Management

CI lifecycle, configuration identification, baselines, status accounting, change control, post-change verification, functional configuration audits, RTM, CMDB-aligned repositories.

Asset & Hardware Lifecycle

Bills of materials, compatibility, staging, deployment, repair, inventory, custody, refresh, transfer, turn-in and disposition.

ITSM & Enterprise Tools

ServiceNow, Remedy, AESMP, incident and request lifecycle, technical review board / change control board / working group governance, release and change enablement.

Systems & Networks

Windows, Active Directory, Microsoft 365, Configuration Manager (SCCM), Intune, routers, switches, encryption devices, fiber and video teleconferencing across multiple classified and coalition enclaves.

Cybersecurity

RMF, STIGs, vulnerability scanning, SCAP, patch and vulnerability remediation, audit readiness.

Data

SharePoint, Excel, Power BI, SOPs, lifecycle trackers and decision dashboards.

• — B.S., Computer Networks and Cybersecurity — University of Maryland Global Campus, conferred December 2025.
• — M.S., Information Technology (Project Management) — University of Maryland Global Campus, in progress, expected December 2027.
• — Applied virtual-lab domains: Linux administration, cloud services, Windows endpoint management, security testing, cloud security and integrated cybersecurity analysis.

• — PMP (2026)
• — ITIL Foundation v5 (2026)
• — CompTIA SecurityX (2023)
• — Security+ (2021)
• — Cloud+ (2024)